Where is your company on the CRM adoption life cycle? Are you fully utilizing your CRM capabilities and integrating CRM with you other key systems? Have your implementations stalled just short of true ROI? Are you leveraging your CRM technology to support your organizations need to organize, automate, and synchronize sales, marketing, customer service, document management and technical support?

Mark Beckner is a proven national expert in the design, implementation, programming and customization of CRM systems. He provides services in the architecture, planning, migration, implementation, programming and development of Microsoft Dynamics CRM systems.

Mark has completed significant Microsoft Dynamics CRM On-Premise and Online projects that included plug-in development and deployment, integrations to and from CRM and front end extensions and customizations.

Microsoft Dynamics CRM has a robust API that includes web services and an extensive SDK. In order to ensure that you have all of the tools necessary to achieve success with CRM development, Microsoft Dynamics CRM 2011 API Development presents the essential aspects of API development including plugin development and registration.

Mark is the author of a successful technical book on Microsoft CRM and is fluent in the xRM environment.

  • Microsoft
  • Madrona Solutions Group
  • Altriva
  • Slalom
  • Port of Tacoma
  • Bishop Ranch
  • Technekes
  • FEI
  • Sigue
  • Calyx

CRM is a widely underutilized corporate asset nationwide.  Many companies use their CRM on a partial or fragmented basis. Significant expenditures in time and money may not provide an adequate return on investment. Many companies report that their CRM systems are not utilized by their employees due to interface issues and perceived complexities of the systems.